‘Ascent Wellbeing Ltd’ Organisation Privacy Notice

Completed 22/10/2019

Approved by Ascent Wellbeing Directors – 20/11/2019

Our contact details 

Name: Ascent Wellbeing Ltd

Address: 20-22 Wenlock Road, London, N1 7GU

Phone Number: 07851 247864

E-mail: georgina@ascentwellbeing.com or hello@ascentwellbeing.com

Website:  www.ascentwellbeing.com

What type of information we have 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example name and contact details)

  • Date of birth

  • Bank details of customers

  • HR records of personnel in businesses where we consult and work including health records

  • Website mailing list of contact names and numbers

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Mailing lists to keep in touch with customers and potential customers to let them know about our offer or to send relevant articles

  • Customers details so we can receive payment and contact them about current and future work

  • Directors and Employees relating to relevant work area e.g. bank account information or application forms and emergency contacts etc.

 We also receive personal information indirectly, from the following sources in the following scenarios:

  • Employees in the places where we work via HR records or participant registration forms in training sessions.  

 Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Georgina Clarke at georgina@ascentwellbeing.com or hello@ascentwellbeing.com and by calling 07851 247864

(b) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to 

  • Get in touch with you about offers

  • Keep in touch whilst working on a contract for you

  • To carry out our work within customer environments such as businesses or universities.  

We use third party software called Mailchimp to store your email address. We use this software to store and contact email addresses. We may also use it’s analytics to improve user experience. We do not store any other personal information such as name or date of birth. We also use a double-opt-in when you sign up, so you will recieve a message from Mailchimp to confirm your subscription. Click here to see - Mailchimps Privacy Policy

We will not share your information with other third parties unless you have consented to this.  

We may share information when we are in a workplace setting under the parameters of data protection agreement granted by the workplace.   

How we store your information 

Your information is securely stored in our trading and registered offices.  This will always be - within a locked office or house and within a locked filing cabinet.   If records have to be maintained elsewhere, staff and Directors will understand that records need to be stored in a locked building in a locked filing cabinet and if this is not possible we will purchase lockable containers for records and information.    

We keep records from customers for three years.  

We use third party software called Mailchimp to store your email address. We use this software to store and contact email addresses. We may also use it’s analytics to improve user experience. We do not store any other personal information such as name or date of birth. We also use a double-opt-in when you sign up, so you will recieve a message from Mailchimp to confirm your subscription. Click here to see - Mailchimps Privacy Policy

If we need to email people’s personal details we will ensure that files are password protected and we will store information on a computers which are password protected.   Any information stored on mobile phones will be password protected but we will delete from mobiles once information is copied onto a main computer network.  

When Ascent Wellbeing Ltd takes on direct employees for the organisation, we will develop an Employee handbook which includes GDPR and data protection in induction and training support.  


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Georgina Clarke at georgina@ascentwellbeing.com or 07851 247864 if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.  We are a registered organisation with the Information Commissioner’s Office (ICO)

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113